19.08.2011: Phone call to my old ISP Telekom, 8.30, i am talking to Annette Müller:
"Contract to my new ISP can be started from 25.08.2011. We will inform them by Fax
immedialty. Please give until start of next week, to make sure."
23.08.2011, 11:50: Phone call to my new ISP Alice:
"Yes, we have received a fax. It states, the new contract will start from 22.11.2011."
- "No, 25.08.2011, not 22.11.2011!" -"It says 22.11.2011 right here, maybe your old
ISP sent us the wrong date."
12:00: Phone call to my old ISP Telekom: After explaning everything to the employee:
"I see. There must have been some kind of understanding. Whats your new ISP?"
-"Alice." -"Hold the line, i will take care of it immedialty." ... minutes pass ...
(Damnit, i am calling from my cell during my lunch break from work!)
Suddenly i am being redirected. Schwäbisch:"Yes?" -"Err... yes?" -"Ummm.... yes?
How can i help you?" -"Ummm... i didnt call you. I have been redirected. Where am i now?"
"At the customer center." ... After explaning everything: "Well thecollegue might
have pressed the wrong button to accidently redirect you. There is nothing, you
can do. That is just bad luck." (I quote again: "That is just bad luck."!!!)
For today i am pissed and too frustrated trying to call them.
24.08.2011, I received another letter from my old ISP dated 19.08.2011:
"Thank you very much for your letter. Please exuse us for taking that long to answer
your request. You have informed us, that you like to want to terminate our contract
with us. We are very sorry to hear that. After looking up our contract data, we saw
that you have already signed up with another ISP. Your new ISP has already requested
a contract to port your old land line. Your old contract with us will end to the
25.08.2011 and will be continued with your new ISP from that date. Therefore we can not
consider your termination of contract anymore. Transparence is important us --
please don't hesitate if you have any question. We would love to help you! Informations
to our current products offers are available at any time at www.telekom.de
our shop near you."
25.08.2011, 8:00, Day 1: Yawrn, got to check my mails. Oh, interwebs is dead. Phone is dead,
too. So my old isp has disabled my connection already. I didn't even get the hardware from my
new isp thou.
Phone call to my new isp from my cell phone, my landline is dead now:
"Well, it still states 22.11.2011 here. Thats the most updated information we have. Before
we have not received a written acknowledgement, that we may use the line we can't by law."
Phone call ot my old isp. Unfortunately, this lenghtens the "To reach our direct shop,
press 1. To reach our mobile phone department, press 2. If you are a private customer,
requesting support concerning your bill, press 3...." - block at the beginning of each call
by a "Please state the full name of your landline number" - block to a robot which refuses
My old isp: "yes, our contract ended yesterday. We have disabled your line this night.
Yes, we have confirmed the new date 25.08.2011 to your new ISP by fax FIVE times!"
She takes place 2/14 of the most unfriendly customer support ppl i have been talking to
during the last weeks.
Phone call to my old isp: "We have not received another fax." -"Well, i have been requesting
yet another one on monday, 2 days ago." -"Hmm... well, give it a while.... maybe till next
monday." -"Wait, are you suggesting, it takes 1 week for you to receive a fax???"
-"Well, we dont have much employees here." -"I am starting to think that either your, or my
old isp has a big interest in me, not moving to this new contract. Either its my old isp,
hoping that i will eventually give up and come back to them, or its you, for maybe having
the lines, but the full infrastructure in my area yet to actually deliver a service."
-"Why would we wanna do that? You aren't our customer yet."
So thats it. End of the line. I am O-F-F-L-I-N-E.
Nothing left to do. Except grabbing a pack of beer and driving to a local lake during these
hot summer days
29.08.2011, 19:00, Day 5: 5 days without internet. I have grown a custom to drink a lot more,
to make up for the lack of internets. IT SLOWLY TURNS PEOPLE INTO ALCOHOLICS!!!! I HAVE PROOF!!
Once more, i call my new ISP. Once more, i ask, if they have received a fax from my old ISP,
who told me, they have sent 5 so far. She informs me, she has not received one, confirming my
new date, allowing them to take over the phone line, so by german law they are not allowed to
do so. However, after i ask again, she notices a note, stating they did receive a fax from my
old ISP on 23.08.2011, stating that they my old contract did end to 23.11.2011, but they are
NOT allowing my old ISP to use the land line!!! So basically, they are stating:
"It is our phone line, if he is not signing a contract with US anymore, he won't have ANY
phone line at all!!". They are violating german telecommuncation and monopole law by doing so!
I told the customer support of my old ISP what is happening, and that i have 2 letters here already
from my old ISP confirming the 25.08.2011. She asked me to fax everything over and try to
"do what she can."
I want a lawyer.
30.08.2011, 17:10, Day 6: I mailed my 2 letters from my old ISP confirming the contract ended
to 25.08.2011 to my new ISP via fax from a copyshop. A fax is actually not that hard to use
(I still had to ask someone, to explain me, how to use this gadget thou). It is like using E-Mail,
except it sends stuff written on actual paper to other people. Oh yea, and only black and white text,
and no images or anything else than written text. And it goes bzzzzzzz, while it is being sent.
31.08.2011, 13:45: Day 6: I am offline for 1 week now, and i am actually in my university with
my notebook right now. (It's semester holidays :)) Can't find a place to do online banking, thou.
Internet café is not safe, wireless @ uni is not safe, and don't want to do it from work either.